Refund, Cancellation, and Rescheduling Policy

Cancellation and Rescheduling

• More than 48 hours’ notice: You may cancel or reschedule your appointment, and the $60 deposit may be refunded or transferred to a new appointment, subject to availability.

• Within 48 hours of the appointment: The $60 deposit is nonrefundable.

• Same-day cancellation or no-show: The $60 deposit is nonrefundable. A new $60 deposit will be required to book another appointment.

Late Arrivals and Access Delays

Please be ready at the agreed service location at the scheduled time and provide safe, timely access to the premises. If you are late or access is delayed, the appointment may be shortened so later bookings are not affected, and the full-service price will remain due. If the delay exceeds [15] minutes, we may treat the appointment as a same-day cancellation or no-show.

Mobile Travel Fees and Service Area

Travel fees, parking charges, tolls, venue access charges, and other disclosed mobile-service expenses are non-refundable once travel has begun or the cost has been incurred. If the address provided is outside our service area or is materially different from the booking information, we may require an additional fee or decline the appointment. If declined for this reason, the cancellation terms above apply.

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Completed Services

Because esthetic services are personalized and time-based, completed services are generally non-refundable. Individual results vary, and we do not guarantee a particular outcome. If you are dissatisfied, contact us within [24] hours after the appointment with a description of your concern. We will review the circumstances and may, at our discretion, offer a reasonable corrective service or account credit. Corrective services and credits have no cash value, are nontransferable, and must be used within [30] days.

Health, Safety, and Contraindications

You are responsible for providing complete and accurate information about allergies, sensitivities, medications, recent procedures, pregnancy, skin conditions, and other relevant health matters before treatment. We may modify or decline a service when we reasonably believe it may be unsafe or unsuitable. If information was withheld or disclosed too late to perform the service safely, the applicable cancellation charge may apply. Nothing in this policy limits rights that cannot legally be waived.

Packages, Memberships, Gift Cards, and Promotions

Prepaid service packages, memberships, gift cards, promotional bookings, and discounted services are non-refundable and may not be redeemed for cash, except where required by law. Expiration, transfer, cancellation, and redemption terms stated at purchase also apply. If a refund is legally required or approved, services already received may be recalculated at the regular, non-discounted price before any remaining balance is returned.

Cancellations by the Business

If we must cancel or materially reschedule due to illness, emergency, unsafe conditions, vehicle or equipment problems, weather, or another circumstance beyond our reasonable control, you may choose to transfer all prepaid amounts to a new appointment or receive a refund of the amount paid for the unperformed service. We are not responsible for incidental or consequential costs arising from the cancellation to the extent permitted by law.

Refund Requests and Processing

To request an eligible refund, contact GLO Mobile Laser & Esthetics, LLC by email at glomobilelaser@gmail.com or phone 602-217-7358, provide your name, appointment date, amount paid, and reason for the request. Approved refunds will be returned to the original payment method unless otherwise required by law. Please allow [5–10] business days after approval for processing; your financial institution may require additional time.

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Payment Disputes

Please contact us before initiating a payment dispute or chargeback so we have an opportunity to address the issue. Filing a dispute does not change the terms of this policy or waive amounts properly due.

Changes to This Policy

We may update this policy periodically. The version posted on our website at the time of booking will govern that appointment unless applicable law requires otherwise.

Contact Information

GLO Mobile Laser & Esthetics, LLC
4917 E Marconi Ave, Scottsdale, AZ 85254
Email: glomobilelaser@gmail.com
Phone: 602-217-7358
Website: www.glomobilelaser.com